Consumer Protection

We went to a VW Dealership today

By | Danny Katz
Director

Today, I went to a VW dealership with one of the 482,000 VW owners who unknowingly purchased a “clean” diesel vehicle that was designed to get away with violating the law. I went there to encourage dealerships to join with VW customers and call on VW to give people their money back for these misleading vehicles.

News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

CFPB Adds Consumer Stories to Public Complaint Database

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Today, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

Report | CoPIRG Foundation | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

Unfixed Recalled GM Cars Still On Dealer Lots In Denver

“When there’s been a problem clearly identified that is linked to injuries and fatalities, they need to get those cars off the road immediately, and it doesn’t look like that’s happening fast enough,” Danny Katz with the Colorado Public Interest Research Group (CoPIRG) said.

GM to pay maximum fine of $35 million over delayed recall

General Motors agreed to pay a $35 million fine to settle a federal probe into the 10-year delay of its ignition switch recall, federal safety regulators announced Friday.

Report | CoPIRG Foundation | Consumer Protection

The Unfriendly Skies

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag.

Congress to seeks answers about why GM, gov't didn't act sooner to recall cars with defect

New General Motors CEO Mary Barra has been cooperative with members of Congress investigating why the company did not act sooner to address a potentially deadly defect in some of its small cars, U.S. Rep. Diana DeGette said.

Report | CoPIRG | Consumer Protection

Vehicle Recalls: Tips for Consumers

View CoPIRG's tips for staying connected to vehicle recall information and what to do if your vehicle is recalled.

Net neutrality: How it might affect consumers, startups and Level 3

CBS is broadcasting Sunday's Denver Broncos playoff game and also streaming it live over the Internet for viewers without access to a TV. Imagine a scenario where CenturyLink broadband subscribers receive an uninterrupted stream of the game on their Web browser while customers of Comcast, owner of rival network NBC, are intentionally stuck with choppy Internet footage.

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