Updates

Report | CoPIRG Foundation and U.S. PIRG Education Fund | Consumer Protection

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans

We looked at the data around more than 200,000 complaints against the airline industry and the data around flight departures and arrivals starting in January 2016. This analysis should help consumers to take as much as possible into account when deciding where to fly and through which airline.

News Release | CoPIRG Foundation and U.S. PIRG Education Fund | Consumer Protection

Report: Airlines’ refund policies, scheduling problems irk flyers

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion to save jobs and keep the industry afloat. Since then, despite surviving because of their customers’ tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT). Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans, a new report released Thursday by CoPIRG Foundation analyzes more than 200,000 DOT complaints going back to 2016. 

News Release | CoPIRG Foundation | Public Health

New holiday cooking safety guide offers tips on how to avoid unhealthy air pollution from gas stoves

The holiday season often entails spending a lot of hours in the kitchen cooking. As millions of Americans prepare holiday meals to share with their families, a new guide from CoPIRG Foundation offers tips on how to minimize unhealthy air pollution from cooking with gas in your home. Without proper precautions, too much exposure to a gas stove can lead to an unnecessary and invisible health risk, since gas stoves can cause elevated levels of indoor pollution that would exceed legal limits for outdoor air. 

News Release | CoPIRG Foundation and U.S. PIRG Education Fund | Consumer Tips

Report: Only one-third of largest phone companies have completely adopted anti-robocall technology

A looming deadline should finally force all U.S. phone companies to take stopping robocalls seriously. However, only one-third of the largest mobile and home phone providers nationwide -- and a more disappointing percentage of smaller telecommunications companies -- have installed caller ID verification aimed at squashing illegal robocalls, even though most of those businesses were required to do so by June. The stakes get higher Sept. 28, when phone providers are required to block calls from companies that haven’t told the FCC what they’re doing to fight robocalls. 

Hurricane Ida is projected to make landfall in Louisana late Sunday. Residents can start thinking now about how to protect themselves from opportunists and scam artists.

News Release | CoPIRG Foundation | Transportation

Hundreds of Coloradans highlight need for Congress to act to tackle climate change and air pollution

CoPIRG Foundation staff gathered at an overlook of the dirty-air shrouded Denver skyline to highlight to the Colorado congressional delegation the urgency of going big on climate change and tackling the unhealthy ozone alert days millions of Coloradans have been exposed to this summer.

T-Mobile Data Breach: Tips to protect yourself

By | Teresa Murray
Consumer Watchdog

The hackers say they have personal data on 100 million people. Long before this breach, you should have assumed some or all of your personal information was compromised

News Release | US PIRG | Consumer Tips, Consumer Protection

Consumer tips: What families should know about child tax credit payments that start July 15

Starting Thursday, many families with children under 18 will start getting monthly payments as part of the American Rescue Plan that became law this spring. Eligible families will get payments every month through December by direct deposit or by paper checks or preloaded debit cards that come in the mail. These payments will add up to half the child tax credit you should be entitled to for 2021; you can claim the rest next year when you file your tax return.

Report | CoPIRG Foundation | Consumer Tips

Virtual Wallets, Real Complaints

Consumers are increasingly using digital payment apps -- Venmo, Cash App and Zelle are a few --  for convenience. A 2020 Nerdwallet survey found that “[r]oughly 4 in 5 Americans (79%) use mobile payment apps.” The apps were originally marketed as a way for friends to split expenses. However, the ease of opening peer-to-peer (P2P) accounts, the ease of obtaining information about other users and a variety of ways to trick consumers have created new fraud risks to users.

News Release | CoPIRG Foundation | Consumer Tips

New report: the hidden costs of peer-to-peer payment apps

Consumer complaints about peer-to-peer (P2P) payment apps such as PayPal, Venmo and Square have surged during the pandemic year. In April, there were 970 digital wallet complaints — almost double the previous monthly high from July 2020. CoPIRG Foundation analyzed this growing problem for Virtual Wallets, Real Complaints, a new analysis of the Consumer Financial Protection Bureau’s (CFPB’s) Consumer Complaint Database.

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