Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | CoPIRG | Consumer Protection

Denver financial empowerment office helps thousands of residents reduce debt, save money, avoid debt traps

CoPIRG released new data highlighting the success of the Denver Office of Financial Empowerment and Protection (OFEP), which in 2020 helped thousands of Denver residents reduce debt by $1.4 million, increase savings by $227,000, avoid $826,000 in tax prep fees, and improve credit scores by an average of 43 points. CoPIRG highlighted that the Denver OFEP success underscores the role a statewide Office of Financial Empowerment could play to help leverage Denver’s success across the state.

 

> Keep Reading
Report | CoPIRG | Consumer Protection

Data from the Denver Office of Financial Empowerment and Protection

Data provided by the Denver Office of Financial Empowerment and Protection shows that thousands of people were helped in 2020.

> Keep Reading
Report | CoPIRG Foundation and U.S. PIRG Education Fund | Consumer Protection

What Coloradans Are Fixing 2021

Here in Colorado, we want to fix our stuff – even during the COVID-19 pandemic. According to a review of data from iFixit, which describes itself as the “repair guide for everything, written by everyone,” over 1 million unique users from Colorado went to www.iFixit.com to look up how to repair something in 2020. Even as repairing our devices for learning and working became critical to staying safe, 6 of the top 10 most popular manufacturers of devices that Coloradans were trying to fix restrict access to parts and service information

> Keep Reading

A week's worth of help and tips during Consumer Protection Week

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

> Keep Reading
News Release | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group | Consumer Protection

Study: CFPB complaints shattered records in 2020, exposing how the COVID-19 pandemic battered consumer finances

Consumer complaints about problems with financial companies such as banks, credit bureaus and debt collectors rose by more than 50 percent in 2020 and set new records for each month of the year, according to a new report from the CoPIRG Foundation. The report, Consumers In Peril, which analyzed complaints received by the Consumer Financial Protection Bureau (CFPB), was released Monday to kick off National Consumer Protection Week.

> Keep Reading

Pages

News Release | CoPIRG | Consumer Protection

Denver financial empowerment office helps thousands of residents reduce debt, save money, avoid debt traps

CoPIRG released new data highlighting the success of the Denver Office of Financial Empowerment and Protection (OFEP), which in 2020 helped thousands of Denver residents reduce debt by $1.4 million, increase savings by $227,000, avoid $826,000 in tax prep fees, and improve credit scores by an average of 43 points. CoPIRG highlighted that the Denver OFEP success underscores the role a statewide Office of Financial Empowerment could play to help leverage Denver’s success across the state.

 

> Keep Reading

A week's worth of help and tips during Consumer Protection Week

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

> Keep Reading
News Release | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group | Consumer Protection

Study: CFPB complaints shattered records in 2020, exposing how the COVID-19 pandemic battered consumer finances

Consumer complaints about problems with financial companies such as banks, credit bureaus and debt collectors rose by more than 50 percent in 2020 and set new records for each month of the year, according to a new report from the CoPIRG Foundation. The report, Consumers In Peril, which analyzed complaints received by the Consumer Financial Protection Bureau (CFPB), was released Monday to kick off National Consumer Protection Week.

> Keep Reading
News Release | US PIRG Education Fund | Consumer Protection

FTC settles first case against VoIP provider for allowing illegal robocalls

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Americans need stronger consumer protections during COVID-19 crisis

U.S. PIRG Education Fund has released a report with the Student Borrower Protection Center and Consumer Action. The report makes recommendations to the Consumer Financial Protection Bureau (CFPB) to upgrade its consumer complaint tool, including the public consumer complaint database, so COVID19-related complaints can be handled more quickly and tracked better.

> Keep Reading

Pages

Report | CoPIRG | Consumer Protection

Data from the Denver Office of Financial Empowerment and Protection

Data provided by the Denver Office of Financial Empowerment and Protection shows that thousands of people were helped in 2020.

> Keep Reading
Report | CoPIRG Foundation and U.S. PIRG Education Fund | Consumer Protection

What Coloradans Are Fixing 2021

Here in Colorado, we want to fix our stuff – even during the COVID-19 pandemic. According to a review of data from iFixit, which describes itself as the “repair guide for everything, written by everyone,” over 1 million unique users from Colorado went to www.iFixit.com to look up how to repair something in 2020. Even as repairing our devices for learning and working became critical to staying safe, 6 of the top 10 most popular manufacturers of devices that Coloradans were trying to fix restrict access to parts and service information

> Keep Reading
Report | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group | Consumer Protection

Consumers in Peril

A review of the Consumer Financial Protection Bureau’s public complaint database finds that consumer complaints about financial grievances spiked during the pandemic year of 2020, eclipsing 2019, the previous record year. Analysis of complaint volumes and the types of complaints received shows that, as consumers dealt with the economic fallout of the pandemic, they increasingly faced  problems with financial companies.

> Keep Reading
Report | CoPIRG Foundation | Consumer Protection

Trouble in Toyland

Toys are safer than ever before, thanks to decades of work by product safety advocates, parents, the leadership of Congress, state legislatures, and the Consumer Product Safety Commission (CPSC).  Despite this progress, our survey of 40 toys this year found 15 toys with issues including toys with high concentrations of unsafe chemicals and with potential choking hazards. With hundreds of new toys hitting the market every year, our survey of only 40 toys suggests there may be other potentially dangerous toys slipping through existing protections or worthy of further investigation.

> Keep Reading
Report | CoPIRG Foundation | Consumer Protection

Equifax Breach One Year Later

On September 7th, 2017, Equifax publicly announced a breach of its data belonging to approximately 143 million U.S.

> Keep Reading

Pages

Blog Post | Consumer Protection

ID Theft & Privacy Checklists | Mike Litt

Today, we're releasing our revamped Identity Theft and Online Privacy resources.

> Keep Reading
Blog Post | Consumer Protection

Consumer Tips and FAQ about the Equifax Breach | Mike Litt

Hackers gained access to the personal data of over 145 million Americans in the Equifax breach. Here are some recommended actions consumers can take to protect themselves and answers to frequently asked questions.

> Keep Reading
Blog Post | Public Health, Consumer Protection

#KickTheCan: BPA still found in many grocery stores’ canned foods | Dev Gowda

We’re all told to watch out for BPA in drinking bottles and baby products. But how about BPA in the cans that contain our food? A recent study by Center for Environmental Health (CEH) reveals that the toxic chemical BPA is readily found in canned foods. BPAs are often used in the liners of canned food to keep the aluminum from interacting with the food.

> Keep Reading

Pages

News Release | CoPIRG

CoPIRG released new data highlighting the success of the Denver Office of Financial Empowerment and Protection (OFEP), which in 2020 helped thousands of Denver residents reduce debt by $1.4 million, increase savings by $227,000, avoid $826,000 in tax prep fees, and improve credit scores by an average of 43 points. CoPIRG highlighted that the Denver OFEP success underscores the role a statewide Office of Financial Empowerment could play to help leverage Denver’s success across the state.

 

Report | CoPIRG

Data provided by the Denver Office of Financial Empowerment and Protection shows that thousands of people were helped in 2020.

Report | CoPIRG Foundation and U.S. PIRG Education Fund

Here in Colorado, we want to fix our stuff – even during the COVID-19 pandemic. According to a review of data from iFixit, which describes itself as the “repair guide for everything, written by everyone,” over 1 million unique users from Colorado went to www.iFixit.com to look up how to repair something in 2020. Even as repairing our devices for learning and working became critical to staying safe, 6 of the top 10 most popular manufacturers of devices that Coloradans were trying to fix restrict access to parts and service information

News Release | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group

Consumer complaints about problems with financial companies such as banks, credit bureaus and debt collectors rose by more than 50 percent in 2020 and set new records for each month of the year, according to a new report from the CoPIRG Foundation. The report, Consumers In Peril, which analyzed complaints received by the Consumer Financial Protection Bureau (CFPB), was released Monday to kick off National Consumer Protection Week.

News Release

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

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